Customer Reviews of Our Work in the Rio Grande Valley
Read any contractor's one and two star reviews first. A reply with a fact and a fix tells you how a company acts when a job goes wrong.
We ask for a review in person at the final walkthrough, after you have seen the finished work. Every review gets an answer within 48 hours, in the language it was written in. We never offer a discount or a gift for one, because paid reviews break Google policy.
How do we ask for a review?
In person, at the final walkthrough, with the work finished in front of you. David asks once and he asks face to face. There is no text campaign and no automated follow up chain.
We ask at that moment for a reason. You have just walked the job, the punch list is closed and the warranty is in your hand. Whatever you say then is the most accurate thing you will ever say about us.
If you would rather not write one, that is the end of it. Nothing about your warranty, your punch list or the way we answer the phone next year depends on your review.
How do we answer reviews?
Every review gets a reply, and the target is inside 48 hours. Five stars and one star both get an answer. The people reading are watching how we handle the bad one.
We reply in the language the review was written in. A review in Spanish gets an answer in Spanish. It comes from the person who ran your job, not from a template.
A complaint gets a phone call before it gets a public reply. We fix what is ours to fix, then the public answer says what happened and what we did. We do not argue with a customer in a review thread.
Why do we never offer anything in exchange for a review?
No discount, no gift card, no entry in a drawing, no money off the final invoice. Google prohibits incentivized reviews, and a profile caught doing it can have reviews stripped or the listing penalized.
There is a worse cost than the penalty. A profile full of bought praise reads like a profile full of bought praise, and homeowners here spot it fast. The reviews stop being useful to the person trying to decide.
A review is worth something only if the person could have said anything. That is the whole value of it, and paying for one throws that value away.
How can you tell if a contractor review is real?
This applies to every contractor you are considering, including us. Reviews are easy to buy in this trade, so read them like someone who knows that.
Start with the low ratings and read the company answer more carefully than the complaint. Watch for an answer that carries a fact and a fix. That tells you how a company behaves when a job goes sideways.
Then look for the job inside the words. A real review names a thing: a roof in Roma, a fence in Edinburg, a slab poured in August. Generic praise with no job in it carries no information.
- Read the one and two star reviews before anything else
- Check the dates, because a year of work does not arrive in one week
- Open two reviewer profiles and see whether they review other places
- Look for the city and the trade named inside the text
- Ask for two addresses of finished work you can drive past yourself
- Weigh a job you can stand in front of above any review you read
| What you see | What it usually means |
|---|---|
| Reviews clustered in one or two weeks | A campaign or a purchase, not a year of finished jobs |
| Every review five stars, none longer than a line | Volume bought cheaply, with nothing specific to verify |
| Reviewer accounts with no other reviews anywhere | Accounts created to post that one review |
| Customer photos of unfinished and finished work | A real homeowner who was on site while it happened |
| Low ratings answered with facts and a repair | A company that stays around after the invoice clears |
| Low ratings answered with insults, or deleted | How that company will talk to you if your job goes wrong |
Questions we get02
Before you call
Where can I leave a review?
Google matters most for a contractor in the Valley. It is where your neighbors look first, and Facebook works too. David gives you the link at the final walkthrough, and you decide whether to write one.
Do you answer bad reviews?
Yes, every one, inside 48 hours. You get a phone call first, because the point is to fix the problem rather than to win an argument. The public reply then says plainly what happened and what we did about it.
Can I leave a review in Spanish?
Yes, and you will get the reply in Spanish. The whole job runs in whichever language you choose, from the first walkthrough to the contract. One person handles all of it.
Can I talk to a past customer instead of reading reviews?
Ask at your estimate. With the homeowner permitting it, we give you a name and a phone number. You also get the address, so you can go look at the work. We never hand out customer contact information without asking that customer first.
Let us talk03